Booking Terms

Les Arcs Mountain Holidays Terms & Conditions

Our aim is to ensure that you have the best possible holiday. In order for us to maintain our level of service to you the following terms and conditions apply to all bookings. 

Please contact us with any questions you have regards these terms. 

The booking agreement by asking Les Arcs Mountain Holidays or your travel agent to confirm your booking or by completing and returning our booking form you are accepting our booking Terms and Conditions on behalf of all persons travelling in your group. You are also guaranteeing payment of the full cost of the holiday for all those mentioned under your booking and of any others added later. 

Booking confirmation Provisional reservations will be held for 5 working days pending the receipt of your deposit. Holidays will only be confirmed as booked once the deposit (25% of the full holiday price) has been received. The final balance must be paid at least 12 weeks before departure otherwise your holiday may be cancelled and charges will apply.  

Cancellations by the customer You must notify us in writing if you wish to cancel your holiday. The following cancellation charges will apply: 

• Prior to 12 weeks before departure - loss of deposit.  • 8-6 weeks before departure - 50% of the total holiday cost.  • 6-4 weeks before departure - 75% of the total holiday cost.  • Under 4 weeks before departure - 100% of the total holiday cost.  

Please note that for part-cancellation of an exclusive use booking no refund will be given. 

Cancellation by Les Arcs Mountain Holidays in the unlikely event that we are forced to make any substantial changes to your holiday or even cancel it, we will offer you a full refund or the option to purchase an alternative holiday from us. We cannot be responsible for refund of any costs incurred with parties other than ourselves. 

'Force Majeure' We regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by 'Force Majeure'. In these booking conditions, 'Force Majeure' means any event which we, or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all other events outside of our control.  

Prices we reserve the right to change our advertised prices according to market conditions and exchange rates. Once your deposit has been received the price of your holiday accommodation is guaranteed